Introducing Xime
The AI voice & text front desk for your practice
Xime answers inbound calls, places outbound calls on your practice's behalf, and handles the texting that goes with both. It shares a backend with our PMS but ships as its own product — reachable at its own sign-in, for a practice that wants the voice/text layer without opening the full clinical system.
Pilot closed — waitlist openBe first in line
Our pilot has closed while we get Xime ready for a wider release. Join the waitlist and we'll reach out as soon as a spot opens up — no commitment, just first access.
A phone/text layer, not a second system
Your PMS is the clinical system of record — charts, scheduling, ledger, treatment plans. Xime is the AI-staffed phone and text layer that sits in front of it, so your front desk stops missing calls instead of taking on a second piece of software.
Six areas, one front desk
Pulse
A real-numbers dashboard: revenue booked and recovered, the AI resolution rate, recovered pipeline value, an ROI estimate you control the inputs for, and operational health signals like chair utilization and no-show rate.
Work Queue
The single place staff check for anything the assistant couldn't finish itself — transferred calls, unresolved texts, campaign calls that left a message — with each patient's full call-and-text history one click away.
Reception
Inbound calling: verifies identity, books, reschedules, and cancels appointments, checks a patient's real billing balance live, and follows up by text on any missed or disconnected call — including finishing a booking entirely over text.
Reach
Outbound calling: built-in recurring campaigns for appointment confirmation, missing-insurance follow-up, and hygiene recall, plus custom workflows. Every campaign requires human approval before a single call goes out.
Pipeline
The follow-up queue for anything Reach couldn't resolve on its own, sharing state with Work Queue so nothing falls through.
Track
Marketing attribution with trackable numbers, so a practice can see which campaigns and numbers actually produced calls and bookings.
Guardrails on every call
Content guardrails run on every call automatically — no explicit or hateful content, no help with phishing, and Xime never reads back a caller's full SSN, card number, or date of birth. This isn't something you configure; it's always on.
Built for the whole front desk
Front-desk staff, practice admins, hygienists and dentists configure and monitor Xime; their patients are the callers and texters it interacts with. Built for single- and multi-office dental practices.